Contact Information – PotterBrella

At PotterBrella, we're committed to providing excellent customer service and ensuring you have a positive shopping experience.

If you have any questions about our products, orders, shipping, or refunds, our support team is here to help.

Customer Support

Email: support@ventivocommerce

For all customer enquiries, please contact us via email. Our team will respond as soon as possible.

Order Enquiries

If you're contacting us regarding an existing order, please include your order number and the email address used at checkout so we can assist you efficiently.

Shipping & Delivery

Please remember that all PotterBrella products are made to order.

• Manufacturing: 5–7 days

• Shipping: 8–12 days

• Estimated Total Delivery: 13–19 days

We kindly ask customers to consider these timeframes before contacting support regarding delivery updates.

Business Information

Trading Name: PotterBrella

Legal Business Name: Ventivo Commerce Limited

PotterBrella is a brand owned and operated by Ventivo Commerce Limited. All customer orders, payments, and support enquiries are managed under Ventivo Commerce Limited.

Thank you for choosing PotterBrella!